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An eSIM is a SIM card directly integrated into your device by the manufacturer. It does not need to be inserted into your smartphone and can be programmed remotely. The operation of the eSIM is identical to a physical SIM card. Only the installation of the eSIM profile and the activation is slightly different.
eSIM profile is a collection of data that ensures your device functionality (in other cases this information is carried by a SIM card). An eSIM profile is digitally saved on your eSIM card.
You can upload several eSIM profiles on your eSIM – for example one for calls and a second one for data. The specific number of eSIMs you can upload depends on your smartphone. Nevertheless, only one of the uploaded eSIM profiles can be active at any given time.
Once you have purchased your eSIM, you need to scan your QR code on your compatible phone. The activation of the eSIM takes place immediately after the activation request.
Iphone
Please see the following guide for a more detailed explanation
https://www.simoptions.com/esim-installation-guide-ios/
Android
Please see the following guide for a more detailed explanation
https://www.simoptions.com/esim-installation-guide-android/
Please remember to enable data roaming for your eSIM to get the full benefits within all covered countries.
Yes, your eSIM is activated immediately if you have arrived at your destination already.
If you are still abroad, please install the eSIM via the QR code either once you have arrived at your destination or shortly before the flight as the validity starts counting from the time of installation.
Once you have purchased your eSIM, you will immediately receive an email confirmation with the QR code.
If you did not receive an email, please check your spam folder.
If you still cannot find the email, please contact our customer support at https://esim.yasmma.com/contact/
You will find the eSIM activation code in your order confirmation email.
If you cannot scan the provided QR Code, you can install the eSIM by entering details manually. You will be asked to enter the SM-DP+ Address, Activation Code all of which are included in the eSIM confirmation details provided after purchase.
Please follow our guides on how to install an eSIM manually:
The validity period for eSIM starts from the day it is downloaded & activated on a smartphone.
eSIMs have a validity period after which they can no longer be used.
It depends on the eSIM purchased. Some eSIMs allow you to extend the validity and add more data.
Some eSIMs allow you to use Data, Calls & SMS. Our eSIMs are clearly marked if they only support Data or have Calls & SMS included.
For data-only eSIMs however, you can use VOIP applications such as WhatsApp or Skype to make/receive calls.
The list is constantly updated as more eSIM-compatible devices get released into the market.
Please ensure that your device is eSIM-compatible and carrier unlocked before purchasing. Note that country and carrier-specific restrictions may apply and that this list may not be complete.
Call *#06# (USSD Code – free of charge) to confirm if your device has an EID number. Devices with an EID number are eSIM-compatible. If you have an MEID number, please contact our support first before placing an order.
Apple
* iPhones from Mainland China are not eSIM-compatible;
* iPhones from Hong Kong and Macao (except for iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS) are not eSIM-compatible.Android
* The following Samsung smartphones are not eSIM-compatible:
* Only the Samsung Galaxy S23, Samsung Galaxy S23+, Samsung Galaxy S23 Ultra, Samsung Galaxy Z Flip4, and Samsung Galaxy Z Fold 4 purchased in South Korea are eSIM compatible.
* Samsung Galaxy S21 series devices (with the exception of FE models) from Canada and the USA may be eSIM-compatible as long as the One UI 4 update is installed. Call *#06# (USSD Code – free of charge) to confirm if your device has an EID number.Google Pixel
* The following Google smartphones are not eSIM-compatible:
HAMMER
Motorola
Huawei
* Huawei P40 Pro+ is not compatible with eSIMs.
OnePlus
* only supported by certain regions. Call *#06# (USSD Code – free of charge) to confirm if your device has an EID number.
OPPO
* only supported by certain regions. Call *#06# (USSD Code – free of charge) to confirm if your device has an EID number.
Similar to a physical SIM Card, you have to replace it with a new one.
Depending on the eSIM purchased, you can scan it to your device again using the QR code.
